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Terms of service and limited liability
[LEGAL REVIEW: TBD] Draft language pending counsel. Coverage limits stay unset until the policy is bound. Version 2026-08-01.
Scope of service
Common Movers provides moving, packing, delivery, installation, and removal services. The written flat rate quote and these terms together describe the work agreed.
Flat rate and payment
Quotes are flat rate for the scope described. Payment terms are stated on your invoice and agreed before you accept. Nothing is due up front unless your invoice says otherwise. Work outside the quoted scope is agreed in writing before it is performed.
Who performs the work
Every crew that runs a job has passed identity, criminal history, registry and driving screening, and has completed the Common Movers Certification. That standard is published in full and is what we hold them to.
Condition documentation
We photograph large items before the first lift and provide the record to you. Existing damage recorded at that point is not treated as move damage.
Limitation of liability
[LIABILITY LIMIT: TBD] Coverage limits publish once the policy is bound. Liability for loss or damage is limited to the stated cargo coverage and does not extend to consequential or indirect loss.
Items we do not carry
Hazardous materials, live animals, perishables, cash, and irreplaceable documents. Tell us in advance about high value items so coverage can be confirmed before the day.
Claims
Report damage at the walkthrough or within [CLAIM WINDOW: TBD]. We acknowledge in writing, inspect, and respond within [RESPONSE TIME: TBD] with repair, replacement, or credit under these terms.
Cancellation and rescheduling
[CANCELLATION POLICY: TBD] Notice periods and deposit treatment publish with the final policy.
Access and safety
You are responsible for lawful access at both addresses, including elevator reservations and parking permits. Crews may decline any lift they judge unsafe and will call rather than improvise.